If a computer breaks or the network fails or a new user account needs to be setup, we will take care of it. We know how frustrating and unproductive it can be when systems don’t work, so our teams are well trained in modern troubleshooting methodologies to quickly and efficiently resolve the issue.
TOTAL Service Desk End User Access - World-class Service Desk Response, Dispatch, and Tracking System
Central repository to receive, prioritize, organize, and archive every IT-related incident, problem, service request, and project. Our world-class service desk system is available around the clock to submit and review all open and closed issues for your entire company. Each issue is documented fully showing all activities involved in the process. You’ll never lose track of an issue again! All end users and managers can access their issues and check status.
Multi-platform OS Desktop & Server Support (Windows, Mac, Linux, Unix, Netware)
Regardless of the type of operating systems that you choose to run on your desktops, laptops, and servers, our team has the expertise to support it. We believe in the flexibility of multiple platforms so we won't force you to an all Microsoft environment, unless you decide it is right for your organization. We'll support whatever makes sense for you.
Unlimited Incident Response & Resolution via Phone, E-mail, In-Person Support
Fast response and repair to hardware, network, and software problems. We provide high priority initial responses within 1 hour! Our IT Managers can be reached via our central service desk from 7am to 6pm every business day via phone, e-mail, web, or in-person. If your organization operates critical functions during evenings or weekends, we can be there to provide IT support during those hours.
Unlimited On-site & Remote Support - Troubleshooting and Problem Isolation
Expert problem analysis by experienced, trained technicians on-site at your location. We regularly spend time at your site and can provide immediate help while we are there. Or if a problem arises during a time without someone onsite, we will dispatch a technician right away to address critical problems or utilize powerful remote management tools that allow us to perform many of the activities needed to fix a problem.
Unlimited User Account, System Administration, and Setup
Fast account services including creating new network, e-mail, & application accounts for new staff and quick removal of accounts for terminated employees. We can have new accounts setup or existing accounts disabled in a matter of moments with just a simple e-mail or phone call from an authorized member of your organization.
Unlimited Network & Application Permission Administration
Whether setting permissions for individual users or entire groups, a simple e-mail or phone call from an authorized staff member is all that is needed for us to quickly change permissions to allow or disallow whatever you need.
