We take responsibility for your entire IT infrastructure, so we perform preventive maintenance, advance monitoring tools, and root cause analysis processes to avoid problems occurring, or re-occurring, in the future.
TOTAL Care Center (TCC) system
Our Total Care Center provides the ability to monitor and manage almost all of your critical Windows-based computer systems. TCC provides a tool to manage system event logs, alerts, patch management, remote support, and even asset management to provide a clear picture of what hardware, software, and systems are being utilized across the organization. TCC runs 24x7 to monitor the health of your systems and network.
TOTAL Server & Network Management
We will remotely monitor and manage your critical systems and servers. We check for adequate disk space, key processes, CPU utilization, security events, and much more. Event log management and well-designed alerts ensure that most problems are avoided before you ever notice them. Plus, we can monitor and manage more than just servers. We'll take care of routers, firewalls, switches, and almost any other device on your network.
TOTAL System (Virus) Protection
You don’t need to pay outrageous prices for world-class anti-virus software to protect your internal systems. Your organization can have world class, multi-layer protection from viruses. The best protection is achieved by multiple layers that weed out the worst offenders while leaving you easy access to the information you need. No upfront investment, just complete organization-wide virus protection every day. Our anti-virus solution provides top-notch malware protection for desktops, laptops, and servers. And unlike most AV packages it has minimal performance impact. You never need to worry about anti-virus purchasing headaches, conflicts, or upgrades again.
TOTAL E-mail (Spam) Protection
You can have world class, multi-layer protection from viruses and the ever-annoying spam. Without this service, substantial investment in software tools along with on-going maintenance and management is required to successfully protect the organization.
TOTAL Remote Desktop Access
When employees need to work from home, our secure remote desktop access service provides an incredible experience – as though you were sitting at your desk in the office. With extremely tight security access controls and amazingly fast screen response, there is almost no need to come into the office at all.
TOTAL Asset Management
Ever wonder what software is installed in your organization and whether it’s legal or not? Do you wish you had an up-to-date list of ALL technology hardware assets? Using our robust software asset management system coupled with regular on-site audits to ensure everything is included in the list such as monitors, printers, and even telephone systems, our TOTAL Asset Management service will provide the answers you need without any headaches if you tried to do it yourself.
