We bring an entire suite of world-class tools and services to make your internal IT department even more professional, your systems even more secure, and your end users even more productive.
IT Staff Meetings and Discussions
We will meet with IT staff on a daily or weekly basis to discuss on-going issues, projects, and problems.
TOTAL Care Center (TCC) system
Our Total Care Center provides the ability to monitor and manage almost all of your critical computer systems. TCC provides a tool to manage system event logs, alerts, patch management, remote support, and even asset management to provide a clear picture of what hardware, software, and systems are being utilized across the organization. TCC runs 24x7 to monitor the health of your systems and network.
TOTAL System (Virus) Protection (OPTIONAL)
You don’t need to pay outrageous prices for world-class anti-virus software to protect your internal systems. Your organization can have world class, multi-layer protection from viruses. The best protection is achieved by multiple layers that weed out the worst offenders while leaving you easy access to the information you need. No upfront investment, just complete organization-wide virus protection every day. Our anti-virus solution provides top-notch malware protection for desktops, laptops, and servers. And unlike most AV packages it has minimal performance impact. You never need to worry about anti-virus purchasing headaches, conflicts, or upgrades again.
TOTAL E-mail (Spam) Protection (OPTIONAL)
You can have world class, multi-layer protection from viruses and the ever-annoying spam. Without this service, substantial investment in software tools along with on-going maintenance and management is required to successfully protect the organization.
TOTAL Remote Desktop Access (OPTIONAL)
When employees need to work from home, our secure remote desktop access service provides an incredible experience – as though you were sitting at your desk in the office. With extremely tight security access controls and amazingly fast screen response, there is almost no need to come into the office at all.
TOTAL Network Protection (OPTIONAL)
Think your systems are protected by your existing firewall/router? Think again. If you aren’t using a business class firewall rather than the consumer-oriented SOHO products, you could be in trouble. Although cheap firewalls work well for basic purposes, they quickly fall short of protecting your systems. Our network protection service includes not only a world-class firewall which will increase the speed and reliability of your Internet connection, but also an intrusion prevention system to stop attacks that come across legitimate ports into your network. And we also provide content filtering and added layers of spyware and virus protection. We link the managed firewalls into our central global management system to increase alerting and monitoring capabilities. Plus, we keep spare units on hand locally in case of failures and we perform all necessary updates and management.
